We respect your privacy. Callouts like this are a summary of our privacy policy and contain the most important and relevant points for you. Please read the full privacy policy because it applies to you.


Welcome to our privacy policy. We are Elysian Compliance and Risk Management (Pty) Ltd
(Registration number 2020/578966/07) and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

The purpose of this policy is to describe the way that we handle your personal information.


This policy applies to you if you are:

• a visitor to our website; or
• a customer who has requested the services that we provide.

This policy applies to you under certain circumstances.


Personal information includes:

• certain information that we collect automatically when you visit our website;
• certain information collected on registration (see below);
• certain information collected on submission; and
• optional information that you provide to us voluntarily (see below); but excludes:
• information that has been made anonymous so that it does not identify a specific person;
• permanently de-identified information that does not relate or cannot be traced back to you specifically;
• non-personal statistical information collected and compiled by us; and
• information that you have provided voluntarily in an open, public environment or forum including any biog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).

Personal information includes information we collect(i) automatically when you visit our website, (ii) on registration, (iii) on submission, and (iv) from you voluntarily. It excludes (i) anonymous,(ii) de-identified, (iii) non-personal statisical, and (iv) public information.

Common examples

Common examples of the types of personal information which we may collect and process include your:

• identifying information- such as your name, date of birth, or identification number of any kind;
• contact information- such as your phone number or email address;
• address information – such as your physical or postal address; or
• demographic information – such as your gender or marital status.

3.1 Sensitive personal information

Depending on the goods or services that you require, we may also collect sensitive personal information including your:

• financial information- such as your bank account details and income tax number;
• sensitive demographic information- such as your race or ethnicity;
• medical information- such as information about your physical or mental health;
• criminal information- such as information about your commission or alleged commission of any offense or about any related legal proceedings;
• employment information- including your membership of a trade union.


4.1 Acceptance required
By entering into an agreement or employment with Elysian you accept all the terms of this policy when you request our services or seek employment.
4.2 Legal capacity
You may not access our website or request our services if you are younger than 18 years old
or do not have legal capacity to conclude legally binding contracts.
4.3 Your obligations
You may only send us your own personal information or the information of another data subject where you have their permission to do so.


We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our services. If you continue to use the website or our services following notification of a change to the terms, the changed terms will apply to you, and you will be deemed to have accepted
those updated terms.


Once you register on our website, you will no longer be anonymous to us. You will provide us with certain personal information when you register on our website.

This personal information will include:

• your name and surname;
• your email address;
• your telephone number;• identity or passport number;
• your company name, company registration number, and VAT number;
• your street address;

We will use this personal information to fulfill your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.

We collect certain information on registration, when you register on our website.

6.1 On order or request
When you request our services from us, you will be asked to provide us with additional information ona voluntary basis (goods or services information).

We collect certain information when you order or request our services.

6.2 From browser
We automatically receive and record internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions, color capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website(usage information). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information maylog some personal information.

We collect certain information from your web browser,including your Internet usage information when you visit our website.

6.3 Cookies
We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device.

These files serve a number of useful purposes for you, including:

• tailoring our website’s functionality to you personally by letting us remember your preferences;
• improving how our website performs;
• allowing third parties to provide services to our website; and
• helping us deliver targeted advertising where appropriate in compliance with the applicable laws.

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. Many websites use cookies and you can find out more about them at www.allaboutcookies.org

We collect certain information from cookies that wemay send to your computer to try and give you a personalised experience.

6.4 Third party cookies
Some of our business partners use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any of those cookies or widgets is governed by the privacy policy of the company that created it, and not by us.

Refer to our Cookies policy for more information.

6.5 Web beacons
Our website may contain electronic image requests(called a single-pixel gif or web beacon request) that allow us to count page views and access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor, or share any of your personal information. We merely use them to compile anonymous information about our website.

We collect certain information from web beacons on our website to compile anonymous information about our website.

6.6 Optional details
You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional services, or otherwise use the optional features and functionality of our website.

We collect certain optional information that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.

6.7 Recording calls
We may monitor and record any telephone calls that you make to us and what we make to you, unless you specifically request us not to.

6.8 Purpose for collection
We may use or process any services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:

• service purposes such as requests for and providing our services;
• marketing purposes such as pursuing lawful related marketing activities;
• business purposes such as internal audit, accounting, business planning, joint ventures, disposals of business, or other proposed and actual transactions; and
• legal purposes such as handling claims, complying with regulations, or pursuing good governance.

We may use your usage information for the purposes described above and to:
• remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
• monitor website usage metrics such as total number of visitors and pages accessed; and
• track your entries, submissions, and status in any promotions or other activities in connection with our usage of the website.

We may use any of your personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us.

6.9 Consent to collection
We obtain your consent by way of a Client Agreement to collect personal information:
• in accordance with applicable law;
• when you provide us with any registration information or optional information.

We obtain your consent to collect your personal information in accordance with applicable law when you provide us with it.

7. USE

7.1 Our obligations
We may use your personal information to fulfil our obligations to you.

7.2 Messages and updates
We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages. OR we may send administrative messages and email updates to you about the website. We may wish to provide you with information about new services in which we think you may be interested. This means that in some cases, we may also send you primarily promotional messages. We will not send you promotional messages unless you have chosen to opt-into them. But, we may send you one message asking you to opt-into promotional messages without you having opted-into promotional messages.

We may use your information to send you administrative messages and email updates to you regarding the website and for marketing purposes where lawful.

7.3 Targeted content
While you are logged into the website, we may display targeted adverts and other relevant information based on your personal information. In a completely automated process, computers process personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website, however, the advertiser is able to collect your personal information.

We may use your information for targeted content in certain, specified instances.


8.1 Sharing
We do not share your personal information.
We may share your personal information with:

• an affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
• our services providers under contract who help provide certain services or help with parts of our business operations, including fraud prevention, bill collection, marketing, and technology services (our contracts dictate that these services providers only use your information in connection with the services they supply or services they perform for us and not for their own benefit);
• credit bureaus to report account information, as permitted by law;
• banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria); and
• other third parties who provide us with relevant services where appropriate.

We may share your personal information with third parties for the purposes of fulfilling our obligations to you among other purposes.

8.2 Regulators
We may disclose your personal information as required by law or governmental audit.

8.3 Law enforcement
We may disclose personal information if required:

• by a subpoena or court order;
• to comply with any law;
• to protect the safety of any individual or the general public; and
• to prevent violation of our customer relationship terms.

We may disclose personal information to third parties if required for legal reasons.

8.4 No selling
We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

8.5 Marketing purposes
We may disclose aggregate statistics (information about the customer population in general terms) aboutthe personal information to advertisers or business partners.

8.6 Employees
We may need to disclose personal information to our employees that require personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.

8.7 Change of ownership
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.


We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfill their job responsibilities. We implement disaster recovery procedures where appropriate.

Our website is hosted on a secure server and uses security measures to prevent interference by intruders.


We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

Please keep your personal information accurate and up to date by accessing your account online, emailing us, by phoning us.


We will only retain your personal information for as long as it is necessary to fulfill the purposes explicitly set out in this policy, unless:

• retention of the record is required or authorised by law; or
• you have consented to the retention of the record.

During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.

We may retain your personal information in physical or electronic records at our discretion.

We will only retain your personal information for as long as is necessary.


We will not transfer any personal information across a country’s border without your prior written consent. OR we may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding the processing of personal information may be less stringent.

We may not transfer your personal information outside the country in which it was collected to a foreign country without your permission. OR We may transfer your personal information outside the country in which it was collected to a foreign country.


You may choose to correct or update the personal information you have submitted to us, by contacting us by phone or email.

You may choose to update or remove the personal information you have submitted to us.


We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.


If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.